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ORDERING

How long does it take to process my order?
Can I track my order?
What if I put the wrong shipping address on my order?
Can I change or cancel my order once it has been placed?
What should I do if I receive an error message when trying to place a order?
What if I receive a damaged item?
Where else can I purchase sunglasses?

SHIPPING

How much do you charge for shipping?
How are orders shipped?
What is the estimated shippng time?
Do you offer expedited shipping?
Do you shipped internationally?
I haven't received a shipping notification, when will my order ship?

RETURNS & EXCHANGES

What is your return/exchange policy?
How do I apply for a return or exchange?
Can I get a Refund?

LIFETIME WARRANTY

NYS Collection Warranty policy is to provide friendly and timely service for all warrantable items as defined by the provisions of the warranty and in accordance with the procedures outlined on the warranty page.

With our Warranty Program you can always count on NYS to replace or resolve any issue with your favorite sunglasses or readers. We understand how important style can be and with this program you’ll never go a day without your Shades!

All requests are subject to availability of product. If item requested is out of stock or no longer available, NYS Collection will provide a merchandise credit or similar style in its place.

There are no limits to the number of warranties redeemed or requested.

Replacement fee for claims under warranty:
          
 NYS ELITE
   
       • $18.95 Domestic Customers 

       • $24.95 International Customers (includes shipping)

 All other NYS EYEWEAR

        
$11.95 Domestic Customers

         • $24.95 International Customers (includes shipping) 
         
Please submit all warranty requests through our Warranty Page here.

NOTE: Each pair is considered its own transaction and must be processed as a separate request/transaction.