Frequently asked questions
CareersCompany InformationProduct InformationSunglass CareWarranty & Return Policies
How do I apply for a job?
To apply for a job at our corporate location in Metuchen, NJ and at our retail locations in the NY/NJ area please visit our Careers page located on our homepage. For any positions in other states, please send your resume to firstname.lastname@example.org and include your desired location.
Where can I learn more about NYS Collection Eyewear?
To learn more about NYS Collection Eyewear history and brand, visit our About section.
Where can I find your locations?
We have over 10,000 locations across the world. Please visit our Store Locator to see locations in the NY/NJ area. For any other locations, e-mail us at email@example.com
Where can I find my tracking number?
The tracking number to each package is sent in the shipping confirmation e-mail. You must click on the track order button where it will direct you to the proper shipping website to show where your package is.
Are there accessories that can help protect my glasses?
We offer a full range of accessories located in our Accessories section. To protect your sunglasses, always keep them in a case when not being worn. We offer a variety of hard cases and our micro fiber cases, that not only store glasses but clean the lenses.
Can I return items purchased on NYSCollection.com at any NYS Collection Kiosk?
Unfortunately, you cannot return merchandise bought on the NYS Collection Eyewear website at our retail locations. All returns/exchanges must be returned by mail.
What is your return policy?
Refunds for items returned within 45 days of purchase date will receive a full refund or exchange in the same form as the original payment. Please fill out the Return section of the Return and Exchange Form and enclose the item (s) you are returning. Please be sure to indicate if you would prefer a refund or to make an exchange for a different color or item. Send your package, including return and exchange form via a prepaid, insured, traceable method to ensure a safe and documented delivery. United States and International NYS Collection Eyewear ATTN: Retail Website Returns 230 Liberty St Metuchen, NJ 08840 USA
What if I break my glasses, will I be able to return them?
At NYS we pride ourselves in offering our customers a Lifetime Guarantee. Just send your sunglasses with a $5.95 S&H U.S. Fund Money Order, personal check or money order ($15.95 for Elite styles and all other brands) to NYS Collection c/o Warranty Department 230 Liberty St Metuchen, NJ 08840 Please include your address and daytime telephone number.